Please take a moment to read testimonials from a few of our clients…..

“I have utilized the services of Consumer Impressions for the past several years and have made many improvements at the hotel based on their reports. Their reporting is detailed and specific. They have been extremely flexible in customizing the reports and their research to the hotel’s needs.

I would recommend their services to any business that wants to improve its customer satisfaction.”

Stephen J. Sikking
General Manager
Eden Resort Inn & Suites
Lancaster, PA 17601

“After having researched mystery shopping companies for nearly a year, I was extremely pleased to find Consumer Impressions at the West Shore Chamber of Commerce’s 2004 Business and Industry Night. I was initially drawn to Consumer Impressions because you were local – most mystery shopping firms are national and have no local representation. As I learned more about Consumer Impressions, I began to see just how vital your service would be to our company.

From start to finish the entire process of developing a mystery shopping program has been so easy. The detailed reports from Consumer Impressions have allowed us to fine-tune our training programs. We now know exactly what “wows” our customers. Not only do these reports give us insight into our customers and our employees, but they also provide the perfect opportunity to reward those employees who have gone above and beyond for the customer. We also have the potential of gaining new business – each shop is a potential repeat customer!

We have enjoyed working with Consumer Impressions and will continue to use your services for all of our mystery shopping needs.”

Jaime L. Zurat
Marketing Manager
Classic Drycleaners
Lemoyne, PA 17403

“In order to build our restaurant business, we knew that gauging our guests’ experiences were critical. Looking for a mystery shopper service that was thorough and hassle free to execute, we turned to Consumer Impressions. They have delivered.”   reliable

Grace Markum, CHA
President & CEO
Crown American Hotels / Harrigan's
Johnstown, PA 15901

“I have been in the restaurant business for my entire working life and if there is one thing I have learned, it is that if you don’t take care of your customers, you won’t be in business very long.

I have found Consumer Impressions delivers the kind of information needed for any business that wants to stay on top of how their customers are treated. I would certainly recommend them to any restaurant that values how important it is to have their staff achieve and maintain a consistent level of great customer service.”

Ted Kalathas
Owner
Theo's Bar & Grill
Camp Hill, PA 17011

“We are a new account for Consumer Impressions. We used another mystery shopper company several years ago and stopped because we thought the information was not very usable. Consumer Impressions does a great job in getting very detailed and usable information to us after each shop. The shops are thorough and really provide some concrete information to make improvements. Their shoppers are critical, which is what we are looking for – an outside perspective to judge our store and customer service. We are pleased with the detailed reports and would recommend any retail company to use Consumer Impressions to receive their “report card” on their business. You can only improve what you are aware of!”

Jody Simmons Oettel
VP Sales & Marketing
INTER!ORS
Lancaster, PA 17603