Consumer Impressions Inc., a mystery shopping and bar spotting company located in Central Pennsylvania, has specialized for 5 years in helping businesses monitor and develop their employees’ customer service skills.

For a business to flourish, customer service must be of the highest priority. The cost to acquire a new customer is 10 times greater than the cost of keeping an existing customer. Think of the businesses you frequent and those you do not. Of the latter, ask yourself why you do not return.

You only have one chance to make a great first impression and if you do it right, that customer will return again and again. In addition, a happy customer will tell friends and relatives about the experience.

At Consumer Impressions we believe your customers are the best salespeople you will ever have. Why not let Consumer Impressions help you experience your business through the eyes of your customers?